Packaging: Gift wrapping is complimentary. All items are carefully wrapped in Sissy Yates Designs jewelry boxes.
Shipping: All packages are shipped via USPS Priority 2-Day or Express Overnight (please make selection at checkout) unless otherwise specified.
Most orders ship within 2-5 business days, however some may take additional time as each piece is made-to-order. Please note we cannot be responsible for delivery delays due to weather or unforeseen circumstances after a package has left our studio and has been processed by USPS.
Returns: We accept website returns within 7 days of product receipt for a full refund (minus shipping costs).
Exchange: We accept exchanges within 30 days of product purchase.
Sale: All sale items are final sale.
Custom Orders: All custom orders are final sale.
Fine Jewelry: Most are one-of-a-kind and therefore non refundable.
Trunk Show Purchases: Only refundable in the form of store credit minus the fees paid to a particular charity.
To return your jewelry, please ship back in our original jewelry boxes to the following address:
Sissy Yates Designs
5185 MacArthur Boulevard, NW
Washington, DC 20016
We will complimentary repair any item purchased within a year through sissyyatesdesigns.com or proof of receipt from a trunk show. Any items over the one year limit, will be charged $25.00 an hour for labor and material costs. We do not support products that have been purchased from a non-authorized Sissy Yates Designs retailer.